We value your privacy and have created this Privacy Policy to explain how collect, use, share, and transfer your information, as well as how you can access and control it. Please read our Privacy Policy, along with our Terms of Service and any other relevant documents, carefully to understand our practices regarding your personal information.

Users of countries in the European Union (EU), European Economic Area (EEA) and Switzerland (referred to as “Designated Countries”) should also refer to our GDPR Policy which describes their rights under the General Data Protection Regulation. This policy should be read together with our Data Protection and Security Policy and Cookie Policy.

Definitions

In this Privacy Policy, the following definitions apply:

• any reference to 'Voicemaker', 'us', 'we', 'our', or ‘the platform’ means the Sites’ proprietary owners;
• Services mean the Sites, Voicemaker website, apps, APIs, Text to Speech technology, widgets, browser extensions, plugins and other related communications and services.
• Site means a site operated by us and includes https://voicemaker.in, https://developer.voicemaker.in and any other domain that we may use from time to time.

How do we collect non-personal information?

When you visit our Site, we collect non-personal information from you including, without limitation, which sections of the Site are most frequently visited, how often and for how long. This data is only used in an aggregate and non-personal form. We may also share this non-personal information in aggregate form with third parties.

What Information do we collect?

We may collect information from and about you, including information that you provide, information from other sources, and automatically collected information.

(A) Signing up to our service

When you sign up to our service and set up an account, we collect the following information (which includes personal information) from you:

• name; and
• email address.

(B) Making a purchase

When you make a purchase or attempt to make a purchase through the Site, we collect the following information (which includes personal information) from you:

• name;
• email address;
• billing details; and
• payment or credit card information (We do not have access to your credit/debit card numbers or CVCs since they are handled by our payment gateways such as Stripe, PayPal & RazorPay, We are PCI DSS (Payment Card Industry, Data Security Standard) compliant company.).

(C) Making a Text To Speech Audio

When you use our services to create an audio or a video ('Content'), we collect the following information (which includes personal information) from you:

• we collect text which you typed; (We stored data in-encrypted at core database level, and only end-customer can read and access it. We have a built-in system that automatically erase text & converted audio file after 60 minutes based on the user's settings.)
• we store your converted audio file; (Only accessible to end-customers)

(D) Additional information that we may ask for (optional)

When you use our services, we may ask you to provide us with additional information. This additional information may include:

• links to your social media accounts (including Facebook, Instagram, Twitter and YouTube); and
• information about your industry and the type of organisation you work for.

(E) Other

Information that we receive from third parties

We may receive the information described in this Privacy Policy from other sources, such as:

(F) Automatically Collected Information

When you use the platform, we automatically collect a number of information about you, including the IP address of your computer, geolocation-related data, unique device identifiers, and browsing and search history (including content you have viewed on the Platform) and Cookies.

We collect Device Information using the following technologies:

• 'cookies' are data files that are placed on your device or computer and often include an anonymous unique identifier;
• 'log files' track actions occurring on the Site, and collect data including your IP address, browser type, referring/exit pages, and date/time stamps; and
• 'web beacons', 'tags' and 'pixels' are electronic files used to record information about how you browse the Site.

You can control or reset your cookies through your web browser and, if you choose to, you can refuse all cookies However, some of the features of our Site may not function properly if you disable the ability to accept cookies.

How do we use your personal information?

We use the information we collect about you for the following purposes:

• Providing our products and services: We use the information that you provide to us to provide our products and services. This includes allowing you to create a Site account and to log in to your account, giving you access to your audios, recognising you across different services and devices and billing you for transactions that you make via our Site.
• Communicating with you: We use your contact information to send communications to you about important changes or updates to our products and services. When in line with the preferences you have shared with us, we also provide you with information or advertising relating to our products and services.
• Performing data analytics: We use the information about you to help us improve our products and services, including by generating analytics about how our users browse and interact with the Site and to assess the success of our marketing and advertising campaigns.
• Customising our products and services for you: We use information about you to make sure that the Site and our products and services are customised to your needs.
• Keeping our Site secure: We use information about you to screen for potential risk and fraud, and to identify violations of this Privacy Policy or our Terms of Use.
• Where required by law: We will use or disclose your information where we reasonably believe that such action is necessary to: (a) comply with the law and the reasonable requests of law enforcement or a government authority; (b) to enforce our Terms of Use or to protect the security and integrity of our Site; and (c) to exercise or protect the rights, property or personal safety of Voicemaker, our users or others.
• Where you have given your consent: We may seek your consent to use your information for a particular purpose. Where you give your consent for us to do this, we will use your information in accordance with that purpose. You can withdraw your consent to these uses at any time.

For personal information subject to the GDPR, we rely on the following legal bases to process this information:

• where you have given your consent for us to use your information;
• where the processing is necessary to perform a contract that we have with you, for example when you purchase our products or services;
• your legitimate business interests, such as improving and developing our products and services and marketing new features or products (but only where our legitimate interest isn't overridden by your interest in protecting your personal information); and
• where it is necessary for compliance with our legal obligations.

You may at any time refuse to provide the personal information that we request. However, this may limit or prohibit our ability to provide our products and services to you. You may withdraw your consent for us to process your personal information at any time by contacting us in accordance with our Contact us section below.

How we share your information?

Outside of authorised personnel employed by us, we only share your personal information with third parties that meet the data privacy conditions described in this Privacy Policy. These third parties help us use your personal information, as described above, and include:

• Marketing platforms, Communications platforms and contractors who we engage to help process personal information and other data; Listed here are external vendors we use for this purpose: Google Analytics, Microsoft Clarity, Cloudflare, Meta Pixel;
• Payment Solutions provided by Stripe Inc, PayPal Holdings Inc, Razorpay Software Pvt Ltd.;
• Support Desk services by Freshworks Inc,
• Advertising Partners such as Google Adsense
• Softwares review platform Trustpilot, G2.com Inc and
• government third parties, including government agencies, regulatory bodies and law enforcement agencies as required, authorised or permitted by law.

Service Providers

We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Data Protection and Security Policy

We maintain a dedicated Security Policy page that explains how we collect and process your valuable data.
Please check our security page here: https://voicemaker.in/security

Legal Disclosures

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of our users, personnel or others. We attempt to notify users about legal demands for their personal information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

Change in Control or Sale

We can also share your personal information as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your information, but only in the manner set out in this Privacy Policy unless you agree otherwise.

Cross-Border Data Transfers

We process data globally and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different from, and potentially not as protective as, the laws of your own country.

International transfers of personal information (for users in the Designated Countries)

For our users in the Designated Countries, where we transfer your personal information to a third party provider that is not located in the Designated Country and is not subject to an adequacy decision by the EU Commission, we will require those third party providers to enter into an agreement that provides appropriate safeguards for your information.

Changing or deleting your personal information

You may update certain account information such as your name and email address by logging into your account and changing your profile settings. You can also stop receiving promotional email communications from us at any time by clicking on the 'unsubscribe link' in the relevant communication.

You may also access, review, update, rectify or delete your personal information by contacting us. We will respond to all requests within 30 days. Please note that deleting your personal information may limit our ability to provide the service to you.

We may limit or reject your request in certain cases, including without limitation where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case question, where the rights of other persons would be violated or as required by law or governance purposes.

If you need further assistance regarding your access and control of your personal information, please contact us.

Security

We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, or misuse. These measures include encryption of sensitive data, regular security assessments, and access controls to limit access to personal information only to authorized personnel. We also provide security training to our employees to ensure they understand their responsibilities and obligations when handling personal information.

However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Data Retention and Deletion

We retain personal information for as long as necessary to provide our services and for legitimate business purposes, such as record-keeping, accounting, and legal compliance. When we no longer need personal information, we securely delete or anonymize it to ensure that it cannot be identified or used to identify an individual.

Minors

We do not knowingly advertise or collect personal information from any individual under the age of 13 and our services and content are not directed at children under the age of 13. For all users that are under the age of 16, we require the consent of a parent or legal guardian before that user can use our services. Our Terms of Use has further details on this consent. If we later find out that we have collected personal information from any individual under the age of 16 without parental consent, we suspend and remove this personal information immediately.

Links to other websites and services

Our Site may allow access to third party content and services with your prior consent. We are not responsible for the practices employed by websites or services accessible from the Site, including the information or content contained within these websites or services. When you use a link to go from our Site to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service that has a link or advertisement on our Site is subject to that third party's own policies.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.

You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal information is subject to the updated Privacy Policy, as of its effective date.

Account Closure

We permanently delete account information, including any project, media or text information uploaded by you, within 30 days of account termination, except as noted below.

We retain your personal information even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use, or fulfill your request to "unsubscribe" from further messages from us.

Contact us

Thank you for reading this. If you have any questions or concerns about how we handle your personal information, please contact Voicemaker's grievance officer, Sujit Jadhav at [email protected] . Do not hesitate to reach out.

Voicemaker®
Yedap Technologies LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801, USA
Phone: +1 415 662 8550